Asda Mobile Contact Number

0843 557 3638

Asda Mobile is a mobile virtual network operator owned by Asda, one of the UK’s major supermarket chains. It operates a single tariff for better simplicity for customers, and customers have a choice of five bundles that they can add to this tariff for flexibility.

Asda Mobile Contact Numbers

If you’re looking for a specific contact number for Asda Mobile, take a look at the table below, where you will find all of the department numbers you need!

Department
Phone Number
Opening Times
Customer Services
0843 557 3638
(Mon-Fri) 1.00pm – 5.00pm
(Sat-Sun) Closed
Complaints
0843 557 5124
(Mon-Fri) 1.00pm – 5.00pm
(Sat-Sun) Closed
Marketing
0843 320 9672
(Mon-Fri) 1.00pm – 5.00pm
(Sat-Sun) Closed
PR
0844 826 8011
(Mon-Fri) 1.00pm – 5.00pm
(Sat-Sun) Closed

Customer Services

The customer services team are responsible for anything to do with your mobile, account and sim. There are a number of ways to top up on Asda Mobile. You can buy a top-up voucher at any Asda store; load a top-up card at an Asda store, or by registering your credit or debit card details with Asda Mobile. If your top-up voucher isn’t working, call the Asda Mobile contact number on 0843 557 3638 to speak to an adviser.

You can register up to 4 bank cards on each Asda Mobile sim card and up to 2 sim cards per bank card. Register your bank card by speaking with an Asda Mobile adviser over the phone.  To keep your current phone number when switching to Asda Mobile, you will need a Port Authorisation Code (PAC) from your current network provider, a new Asda Mobile SIM card and an Asda Mobile handset.

Complaints

To register a complaint with the Asda mobile team, call the complaints line directly on 0843 557 5124. As soon as a member of the team is available, you will be able to speak with them regarding your complaint. You can make a complaint about your phone signal, damaged sim card, damaged handset and more.

Marketing

Asda Mobile’s network is run by network operator EE, which is owned by T-Mobile and Orange. If you are a business, or you are associated with the marketing team, you can call them on 0843 320 9672. This line is direct, and someone from the team will be able to transfer you through to the correct member of staff. If you would like to be put through directly to the EE marketing department, then calling this number will allow you to do so.

PR

The PR department is responsible for talking with the press and other media platforms in regards to their service, and you can contact them directly on 0844 826 8011. You can also use this number if you would like to speak to a member of HR.

 

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