Do you need the BT contact number? Our call routing service can provide you with a line to the telecoms provider to discuss a number of issues you may be having.
Why You May Wish To Call the BT Contact Number
Report a problem with your broadband connection or TV signal
Change your landline rental plan or entertainment package
Cancel your package
Solve a technical fault with your BT Home Hub or YouView box
Learn more about BT Infinity
Subscribe to the sports channel
Frequently Asked Questions for the BT contact number
1. How can I cancel my phone line?
You will need to give the company a minimum of 3 days’ notice if you wish to cancel your line rental service. You will be charged for the remaining days if you cancel before the end of this period. You can tell them you wish to cancel by calling the BT contact number from a landline.
If you’re switching to another provider through the normal switching process, you will only be required to give 14 days’ notice. If the account holder has passed away, however, no notice is required.
If you have been paying for your subscription via direct debit, BT will also take your final bill plus any additional extra payments (such as cancellation fees) also by direct debit. If you have been paying via Monthly Payment Plan, you will be sent a bill after your account has been closed, with details of how you can pay.
2. Why does my broadband connection keep dropping?
Temporary problems with the BT network in your area may be the reason your broadband connection is dropping. You can check for network problems near you by using the Service Status checker tool on the website, or calling the BT helpline.
Broadband needs a working phone line, so check that your landline is in full working order by seeing if you can make a phone call and that there is no noise on the line. Line problems can be reported to the provider online.
Sometimes it may be something as simple a misplaced cable. You can use BT’s Hub quick start guide to ensure that all of the Hub’s power cables are plugged in correctly and connected properly to other devices.
You can also use the Connection Troubleshooting Wizard on the website to have them run tests on your line and guide you through the troubleshooting process.
3. How do I get BT Sport on my TV?
Whether you are a customer or not, you will need to order BT Sport by visiting the website. YouView customers who had BT Infinity by August 1 however will receive an upgrade and automatically receive BT Sport within a few days.
You can also get BT Sport via the Sky Digital Satellite platform or with BT Broadband. All Broadband customers can download the app on to watch on their smartphone or tablet at no extra charge.
After you have placed your order for BT Sport, you will need to register for an ID online using your email address and account number. You can then download the BT Sport app for your mobile or tablet.
BT launched its own sports channel in order to rival that of Sky Sports. It has the rights to show 38 Barclays Premier League football matches every season as well as games from the FA Cup, UEFA Europa League and UEFA Champions League. Their channel will also cover matches within motorsport, tennis, cricket and rugby union. The channels are available in HD and can be viewed via Freeview, Virgin Media, Plusnet and, of course, BT. The BT customer service team are available to speak to for a variety of issues about the package. These can include paying bills, reporting faults and making a complaint.
Further Information About The Company
BT Group is a multinational telecommunications company providing fixed-line services, broadband, mobile and TV products and services to more than 170 countries worldwide.
It is the UK’s leading communications service provider and is currently responsible for around 28 million landlines in Great Britain.
As well as its main customer-facing division BT Retail, the business also consists of Wholesale, Global Services and Openreach. Its main internal service unit is called Technology, Service & Operations.
Alternate Ways To Get In Touch
As well as contacting BT by telephone on the number at the top of the page, customers can also get in touch with their team on social media. There are various Twitter accounts dedicated to each particular service including @BTCare, @BTBusiness, @BroadbandTV and @BTSport.