EE Contact Number

0844 248 2565

EE is a mobile network and internet service provider in the UK. It formed in 2010 as a merger between T-Mobile and Orange. EE has been a part of the BT Group since 2016. It is the largest mobile network operator in the UK and the largest provider of 4G in Europe. Contact EE with the number above if you need assistance or information regarding their products or services.

EE Contact Numbers

Department
Phone Number
Opening Times
Customer Services
0844 248 2565
(Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm
Account & Billing
0843 557 3560
(Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm
Internet & TV
0843 557 5014
(Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm
Phones & Devices
0844 826 8077
(Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm
Add-Ons
0843 218 9632
(Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm

Customer Services

If you are looking to join EE or are a customer already, call them on 0844 248 2565 for advice and support. The customer services team can give you the details on the latest developments at EE. They can talk you through their options and help you with setting up an account. If you would rather discuss this in person, they can locate your nearest EE store. Contact EE to make a complaint if you have a negative experience. You can escalate your complaint to a manager.

Account & Billing

You can manage your EE account online, or call 0843 557 3560 if you need assistance with it. If you are new to EE, get help with activating SIM cards or requesting a PAC code. Customers can report login issues and receive guidance on checking their balance or making payments. Call to top up your allowance or find out if you can upgrade. You can change your plan at any time, but only once in a 30-day period. If you call to cancel an EE contract, there may be a fee.

Internet & TV

As well as mobile internet coverage, EE offers home Wifi and Broadband. There is also EE TV for Home Broadband customers. Call 0843 557 5014 for help with any of these EE services. If there is a problem with your connection, call EE to troubleshoot it. Find out if you are able to upgrade to faster Fibre Broadband. Or learn more about using 4GEE Home Wifi. If you move to a new address, you must inform EE. The area you live in will affect the service availability.

Phones & Devices

If you don’t go with a SIM-only deal, a variety of phones are available from EE. They have the latest offerings from Samsung, Sony, and Apple. You can even get iPads and Apple Watches through EE. Call 0844 826 8077 for technical support with setting up and using your devices from EE. Get help with SIMs, 4G, e-mail, voicemail, unlocking your phone, and upgrades for software. If your phone is lost or stolen, call EE to report this and find out what they can do.

Add-Ons

Extra benefits are available to add to your current EE package. If you are going abroad, you should call 0843 218 9632 to set up roaming on your phone. Avoid massive data charges by purchasing an add-on in advance. Add-ons for pay-as-you-go customers include additional texts, minutes, and data. Customers who pay monthly can get add-ons for these plus music, games, and mobile TV. Entertainment add-on deals include free Apple Music and BT Sport.

Alternative Ways to Contact EE

You can contact EE by post at EE Customer Services, 6 Camberwell Way, Sunderland, Tyne and Wear, SR3 3XN. EE Customer Services are also reachable by live chat or e-mail web form through the EE website. You can contact them to receive help by visiting their social media pages as well. There is an online community for EE customers to discuss their problems and solutions. EE does not have a public direct e-mail address for the customer services team.

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