AOL has confirmed that it has been under attack from intense spoofing. The problems began 3 days ago, when emails claiming to be from AOLs mail servers, started to appear in inboxes and included links to diet fads and nostrums, The volume of these types of emails was particularly high, so AOL has began to attempt to control the situation.
The company has issued a blog post stating “Today we moved to change our DMARC policy to p=reject. This helps to protect AOL Mail users’ addresses from unauthorized use. It also stops delivery on what previously would have been considered authorized mail sent on behalf of AOL Mail users via non-AOL servers. If you’re a bulk sender on behalf of AOL addresses that probably includes mail sent from you.” Although this may sound like a positive change for those who suffer from spam, it will have a knock-on effect to any AOL user that uses AOL as a legitimate email service.
AOL said that the shift may have an impact on some of the listservs and email-forwarding services they offer as well as the email service providers who go through them. The change will result in any AOL emails begin rejected that aren’t sent from AOL servers.
There have also been reports that there are more problems than just spoofing, with some reports claiming that email accounts may have been hacked as well. In a statement, the company said that “AOL takes the safety and security of consumers very seriously, and we are actively addressing consumer complaints. We are working to resolve the issue of account spoofing to keep users and their respective accounts running smoothly and securely.”
The company has fired up its twitter account to help customers deal with the situation. While some customers wanted to get assistance from the AOL Mail help team, others just expressed their frustration at the service.