Here are some of the reasons why you might want to call Lebara:
Find out what their mobile rates are
Inform them of a lost or stolen device
Problems regarding billing, payment or accounts
Using your handset abroad
Make a comment or complaint about your service
Lebara Play is the mobile network’s answer to on-demand streaming services like Netflix, Amazon Prime Instant Video, iTunes and Talk Talk TV Store. However, it is tailored to meet the tastes of their main customers base: people with a foreign heritage living in the United Kingdom. It therefore provides international entertainment that is Bengali, Hindi, Punjabi, Turkish and more. This includes over 150 popular foreign TV channels and thousands of major movies. Lebara Play is available on iPad, iPhone, Android phones, Android tablets, and both PCs and Mac. There are also set top boxes available online and in stores.
What ‘Passes’ Are Available To Lebara Customers?
There are two main types of passes available to Lebara customers:
Passes are provided that allow you to make 100, 200, 250, 500, 600 or 100 minutes of calls to different countries. Depending on the pass you choose they can last between 7 and 30 days. They will cost between £5 and £20 depending on the specific pass you choose. For instance, you could select a pass that allows you 100 minutes of calls to France for 7 days at £5, or 500 minutes to Bangladesh for 30 days at £10. The options are available to browse on the official Lebara website. In order to use any of these passes there are different text codes you can send to 38885 to activate them.
There are four different options for data passes: A 500mb data pass that is valid for 30 days for £5, a 1gb data pass that costs £7.50 and is valid for 30 days, a 2gb data pass that is valid for 30 days at £10 and a 3gb pass that for £12.50 can be used for 30 days.
Unfortunately, you cannot top up your Lebara sim with a Paypal balance. To top up your Lebara sim, you must log into your account and select the amount you with to top up with. Once you have done this, follow the instructions on the screen and enter your card details when requested to. If you have a promotional code you can enter this at this stage.
Are Lebara to Lebara calls free?
Lebara to Lebara UK calls are free and unlimited with any Lebara sim card. However, if you are ring a Lebara number that isn’t within the UK, you will be charged. A table of charges can be found on the Lebara website, or by ringing the number above.
How does a Lebara Top Up Voucher Work?
You can buy a Lebara top up voucher from the Lebara website or from a retailer who sells them. To use a Lebara voucher, you can either call *#1345* and enter your 12 or 14 digit voucher code, or call 5588 from your Lebara number and follow the instructions.
How do I check my Lebara balance?
You can dial *#1345# and press the call button to see your balance on your mobile phone’s screen. You can also call 5588 to get a voice message informing you of you balance. The details are also available from the website when you log in and visit your account. If you are having other problems related to accounting or billing, speak to the Lebara customer service team for advice.
How do I make International calls with Lebara?
Lebara mobile phones work just like any other, you can call an international number easily. Simply dial + followed by the code of the country you wish to make a call to. Then type in the area code excluding the (0) at the beginning, following by the phone number you wish to call. Once you have done this, you will be connected.
Why has my SIM card stopped working?
If you have not used your SIM card for 84 days then it may have been disconnected. It is not possible to reactivate a card after this has happened. You will have to order a new card from Lebara. The new card will have a new number to the one you were previously using. They will, however, transfer any existing balance to the new card. Just call the Lebara contact number to do this.
How much do I pay on Lebara as a Pay As You Go customer?
The rates are as follows:
UK mobile – 15p
UK landline – 15p
UK landline (weekend) – 1p
UK text message – 15p
International text message – 15p
What do I do if my phone is lost or has been stolen?
You should give Lebara a ring immediately. They will be able to inform you of what steps you should take in order to protect your confidential details. Ringing them will also mean they know any extreme activity coming from the device — e.g. lots of calls and texts — is not your fault.
A Background To Lebara
The Lebara Group is a telecommunications company that provides mobile services, primarily SIM cards, to customers in many countries. They have operations in Austria, Denmark. France, Germany and the United Kingdom. In the UK, its partner network is Vodafone whose infrastructure they continue to use. They employ 1400 members of staff in different roles in order to provide these services in the country. The roles range from customer service to retailers.
The business was founded in 2001 by Ratheesan Yoganathan, Leon Rasiah Ranjith and Baskaran Kadiah. The name derives from the first two letters of each of the founders’ names. They began the company at an airport cafe, but today they serve several million customers.
They also run the Lebara Money service which was made for UK customers who want to send money abroad. They sell Nokia handsets too with exclusive company branding that includes, among other things, a ringtone from the Oscar winning composer of Slumdog Millionaire and 127 Hours, A.R. Rahman. You can get in touch with the Lebara contact number to find out more about these exclusives.