Orange Contact Number

0844 248 2565

Orange was a mobile network operator in the UK which launched in 1993. In 2010, a merger with their competitor T-Mobile formed the joint venture EE. Orange continued to accept new customers through EE until 2014. The brand then closed in February 2015. Orange customers could continue with their Orange contract until it expired. After that, they have the option of upgrading to a new contract with EE. Orange customer support is still available through EE.

Orange Contact Numbers

Department
Phone Number
Opening Times
Customer Services
0844 248 2565
(Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm
Account Management
0843 557 3560
(Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm
Orange E-mail
0843 557 5014
(Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm
Upgrades
0844 826 8077
(Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm
Rewards
0843 218 9632
(Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm

Customer Services

Call 0844 248 2565 if you have any questions or problems with Orange. These are generally managed by EE. You can also connect to the specific Orange help services if you prefer. Since the closure of Orange is irreversible, complaints will not make much impact. You can still pass on your feedback if you feel strongly about it. If you need assistance with moving on from an Orange tariff, EE can give you some guidance. There are no Orange stores or Orange website.

Account Management

You can no longer manage your Orange account online. Instead, you can call 0843 557 3560 for help with your account and billing. You can update your details, make payments, or buy top-ups and add-ons over the phone for your Orange mobile. If you pay monthly, you can call to request an itemized bill. EE will set this up for you so you can keep track of your balance and payments. There is also a text support service for Orange Pay As You Go or Pay Monthly.

Orange E-mail

As a leading mobile and internet services provider in its prime, Orange offered its own e-mail service. As of 31st May 2017, Orange E-mail closed down for good. You can no longer access an Orange E-mail account to view, send, or receive e-mails. Call 0843 557 5014 if you have any questions about this closure or how it affects you. It isn’t likely that EE will be able to recover anything from an old Orange E-mail account. However, you should call if it’s an urgent matter.

Upgrades

If your Orange contract is due to expire or you are unhappy with your tariff, then look into an upgrade with EE. Call 0844 826 8077 to check your upgrade date if you would rather wait until then. If not, you can upgrade early, but there will probably be a fee. The latest Samsung and iPhone models are available. Upgrading will mean switching to a new contract with EE. You will no longer be an Orange customer. Contact EE if you want to keep your phone number.

Rewards

From 2003 until 2015, a popular perk for Orange customers was Orange Wednesdays. This was a 2 for 1 deal on movie tickets at participating cinemas. Unfortunately, EE discontinued this deal and did not create a replacement. Many EE customers, including those from Orange and T-Mobile, are not happy with their lack of rewards. Call 0843 218 9632 to find out more about which loyalty rewards are now available for EE customers, or make some suggestions.

Alternative Ways to Contact Orange

As EE manages what is left of Orange, there is no individual Orange customer services team. For support as an Orange customer, you can contact EE by post at EE Customer Services, 6 Camberwell Way, Sunderland, Tyne and Wear, SR3 3XN. You can also contact them online via their social media accounts below. The EE Community is a place for customers of EE, Orange, and T-Mobile to come together and compare issues and solutions through online discussions.

Leave a Reply

Your email address will not be published. Required fields are marked *