Orange Contact Number

0844 248 2565


Why Would I Ring Orange Customer Services?

You might need to ring the Orange Contact Number to help with areas such as:

  • Bad signal or loosing signal regularly
  • Upgrading or downgrading your current contract
  • Administering a top up
  • Issues with your handset
  • Making a suggestion or complaint about Orange services

Frequently Asked Questions About Orange

Are you thinking about taking up a contract with Orange? Or maybe you already have one? Either way, if you are experiencing problems, you can ring the Orange Helpline. However, here are some of the frequently asked questions from Orange customers:

1. Can I Use My Orange Phone Abroad?

  • If you are an Orange Pay As You Go Customer, your phone is ready to be used abroad.
  • If you are an Orange Pay Monthly Customer, you will need to double check. You can do this by texting ROAMING to 150 or signing into your account online and make sure you do this at least 24 hours before you are due to leave the UK
  • You could save money by getting an add on bundle if you go abroad regularly

2. What Are Orange Magic Numbers?

  • Magic Numbers is a scheme run by Orange that allows you to make free calls to other Orange Numbers that you have chosen as your “Magic Numbers”
  • You can add and edit your Magic Numbers by logging into your account or by managing them through the EE app on any smartphone
  • If you are having problems accessing your account online or via the app, you can contact Customer Services
  • This is a free service

3. How Can I Upgrade My Orange Phone?

  • You can upgrade your phone by visiting EE online, visiting an EE store or ringing the Orange Contact Number.
  • Remember you can only upgrade your phone if your contract has finished, or you are in the last 30 days of your current plan.
  • You can check if you are eligible for an upgrade by visiting your Account page online

Orange’s Merger Into EE

In February 2015, Orange was phased out and technically no longer exists in the United Kingdom, now operating under the banner of EE. Its website was redirected to EE and Orange locations around the country had also turned into the brand new mobile provider. Existing customers will now be using EE’s services but can still contact them through Number Talk’s Orange customer service number. Furthermore, new customers will not be able to sign up with Orange or use any of its tariffs or services. They will, instead, have to go through EE. This is because the company was merged into EE alongside T-Mobile to create a completely fresh new brand. The move began in 2009 and came into effect in 2010. Orange still exists as its own brand in other countries around the world. It’s only in the UK that it has dissolved into EE.

History of Orange

Orange is French Telecommunications Corporation with multinational links. It is a provider of mobile phone networks, landline connections, mobile internet and internet services around the world. The company also offers business services in the form of telecommunications for other multinational companies.

The Orange brand was formed in at the start of the 1990s after a re-brand from Hutchinson Telecom. It was acquired by France Telecom in 2000. In the UK, Everything Everywhere (or “EE”) took control of the Orange UK brand, along with T Mobile, in 2010 and began a joint venture.This merger of both companies resulted in the creation of the largest mobile phone network in the UK and they are now able to offer 4G connections around most of the country.

In 2010, Orange also acquired an 11% share in music streaming site Deezer. This allowed it to offer its pay monthly customers, as well as EE pay monthly customers, a premium subscription at no extra charge. Orange still runs its highly successful “Orange Wednesdays” cinema campaign, which allows customers to request a code that they then show at their chosen cinema and get two cinema tickets for the price of one. This offer can only be redeemed at participating cinemas and is also available to EE customers.

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