Plusnet Contact Number

0843 557 4830

Plusnet provides internet and landline services within the United Kingdom. It was founded in Sheffield in 1997 and later acquired by BT at the end of January 2007.

Plusnet Contact Numbers

For different departments with AOL, you can use the table below and speak to a member of the team you wish to be connected with. As AOL was bought by Carphone Warehouse back in 2007, you will find that the numbers below will connect you to Carphone Warehouse helplines.

Department
Phone Number
Opening Times
Customer Services
0843 557 4830
(Mon-Fri) 1.00pm – 5.00pm
(Sat-Sun) Closed
Plusnet Broadband Services
0843 557 5241
24/7
Complaints
0843 218 4780
(Mon-Fri) 1.00pm – 5.00pm
(Sat-Sun) Closed
 Plusnet Phone Services
0843 218 4787
(Mon-Fri) 1.00pm – 5.00pm
(Sat-Sun) Closed

Customer Services

In order to talk to someone from the Plusnet Customer Services team, you will need to call the customer service number on 0843 557 4830. This line is automated until you choose a department extension to be connected to. Once you have done this, you will be connected to a member of staff from the department you wish to be put through to. This line can be used to enquire about services, report a service outage, or to complain. If you would like a direct complaints line with Plusnet, you can call the dedicated line number found in the table above.

Plusnet Broadband Services

Plusnet has a range of services in terms of broadband. Below are their most popular:

Fibre broadband and phone

Plusnet offers unlimited fibre broadband with up to 38mb in download speeds and 1.9mb in upload speeds. For a higher price, you can also get Unlimited Fibre Extra which has 76mb speed and 19.5mb upload speed. Both of these packages come with line rental and free calls to other Plusnet customers. You can also upgrade to evening and weekend calls for an extra £3 or anytime calls for £6 more.

Broadband alone

Do you not require a phone package? Plusnet also has broadband on its own for a cheaper price. You can get Unlimited, Unlimited Fibre and Unlimited Fibre Extra as part of this deal.

  • You can view your usage online by logging in with your username and password
  • You will find the usage summary page that will explain your usage allowance and how much you have used in your current billing period
  • Further down the page, you will find information that details your usage for this month, as well as your usage in the last 3 months and it may include a usage breakdown, which will detail your traffic type

To find out more about Plusnet broadband services, call the dedicated broadband helpline on 0843 557 5241.

Complaints

If you have a complaint to make about the Plusnet, then you do so on the complaint helpline: 0843 218 4780. This line can be used to complain about a member of staff, or about the level of service you have in your area relating to your broadband and mobile strength. If you would like to make a complaint about another service you have with Plusnet, then you can still use this number ot speak to a member of the complaints team.

Plusnet Phone Services

If you would like a phone service without the broadband package, you can talk to the Plusnet Phone Services team on  0843 218 4787. If you are unsure of which company to choose from when looking at phone and broadband deals, you can compare the prices of packages with online stores such as Compare the Market.

 

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