Sainsburys Mobile Customer Services

0843 557 5434

Mobile By Sainsbury’s no longer provides its mobile service. If you are a customer you will no longer be able to send text messages from the network, make calls using them and your mobile internet will function no longer. The device may, however, still be able to connect to your WiFi internet. Contact Sainsbury’s via the phone number at the top of the page if you have outstanding credit and the company will be able to refund it to you. The closure is due to unsuccessful negotiations with Vodafone with whom Mobile By Sainsbury’s partnered to provide their mobile services. You can get in touch with Sainsbury’s to discuss this on 0843 557 5434.

Mobile by Sainsbury’s is a Mobile Virtual Network Operator (MVNO) that runs on the Vodafone UK network and is operated by Sainsbury’s. The company attempted to set up at MVNO in 2001, running on O2, but it was a short-lived venture, only lasting until 2003 with just 60,000 users. Their latest attempt, Mobile by Sainsbury’s, was launched in July 2013 to compete with other rival supermarket networks offered by Tesco and Asda. Mobile by Sainsbury’s offers 3 different bundles, all of the bundle packages come with double Nectar points on shopping at their supermarkets and fuel for the 30 days that the bundle is active. The standard rates that would apply after using the bundle amounts are 8p per minute, 4p a text and 20p per MB. By not offering long-term contracts, it allows occasional users to benefit from the low standard rates as well as giving frequent users extra value for their money. The coverage for Mobile by Sainsbury’s is the same as Vodafone, meaning there is 99% of the country that can get a 2G signal and roaming is available in more than 200 countries worldwide. You can get in touch with the Sainsbury’s mobile customer services by calling 0843 557 5434.

Sainsburys Mobile Telephone Numbers

Department Contact Number Opening Hours
Customer Services 0843 557 5434 Monday to Friday
8am to 6pm
Head Office 0843 557 5434 Monday to Friday
8am to 6pm
Complaints 0843 557 5434 Monday to Friday
8am to 6pm

Customer Services – 0843 557 5434

You might need to ring the Sainsburys Mobile Customer Service department on 0843 557 5434 if you need help with areas such as being unable to log in to your account online, suffering from poor network connection or getting your network connection dropped, issues with your credit, problems with adding a bundle, wanting to make a comment or complaint about the service you received or you want to inquire about a bundle they have on offer. There are three different types of SIM card: the standard SIM, the micro SIM and the nano-SIM, the standard SIM is used in most phones, the micro SIM is mostly used in smartphones and tablets, which includes the Samsung Galaxy S range and Sony Xperia S, the nano-SIM is only used by a few devices at the moment, the type of SIM you will need can be found in the tech specs of your chosen phone, you can inquire about the different sim cards by calling the customer services department.

Head Office – 0843 557 5434

You can get in touch with the head office on 0843 557 5434 and you can inquire about why the mobile services have stopped, you can make a complaint directly to the head office, you can ask about working for Sainsbury’s and inquire about any opportunities available with Sainsbury’s at the moment. You can also inquire about a complaint you have already made or report a complaint that was not dealt with correctly that you would like investigated further.

Complaints – 0843 557 5434

You can make a complaint regarding Sainsbury’s mobile by calling their complaints helpline on 0843 557 5434 and explaining the issue, you will need to provide any evidence you have regarding your complaint including any emails or photographs. Once you have submitted your complaint you should be contacted by a member of the team and updated on the actions taken regarding your complaint.

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