Sky Contact Number

0844 826 8666

Sky is a company that provides satellite broadcasting, broadband and telephone communication in the UK. It was formed in 1990 by a merger between Sky TV and British Satellite Broadcasting to create BSkyB. Today, it is the largest pay-TV broadcaster in the UK with 10 million subscribers.

Sky Contact Numbers

For different numbers and helplines with Tiscali and the Carphone Warehouse, use the table below. Using our numbers is the best way to be put in contact with a member of staff.

Department
Phone Number
Opening Times
Customer Services
0844 826 8666
(Mon-Fri) 1.00pm – 5.00pm
(Sat-Sun) Closed
Broadband & Phone Services
0844 826 8012
(Mon-Fri) 1.00pm – 5.00pm
(Sat-Sun) Closed
Complaints
0844 249 2653
(Mon-Fri) 1.00pm – 5.00pm
(Sat-Sun) Closed
 Account Helpline
0844 249 2654
(Mon-Fri) 1.00pm – 5.00pm
(Sat-Sun) Closed

Customer Services

To enquire about services, broadband and tv packages, or to simply ask questions about your own monthly bill, call the customer service team on 0844 826 8666. This line is automated, which means you can decide which department to be connected to from the list given to you once you have dialled this number.

Broadband & Phone Services

Sky has a range of broadband and phone services to choose from. If you would rather have one and not the other, then this can be arranged. If you’re looking to change your current provider to Sky, then calling the Broadband & Phone Service department on 0844 826 8012 will put you through to someone who will be able to help you. Sky have a Switch Squad that will help you switch from your current provider so that you do not have to. All you have to do is place an order and they will do all the work. Within 2 weeks, you will be set up. You can keep your phone number, redirect your emails and transfer your contacts.

Complaints

There are a number of common problems that you could be encountering with each service provided to you by Sky. Sky TV customers commonly suffer from no satellite signal. This might be due to abnormal weather conditions, a damaged or obstructed satellite dish or faulty cable connections. Sky Talk customers, on the other hand, often ask about their network connection. Check your dial tone if this is happening to you. You should hear a constant buzzing sound.  If not, it may have been accidentally pulled from the socket. You should also make sure that there isn’t building or maintenance work in your local area that might interfere with your phone.

Sky Broadband issues can often be solved by checking the lights on your router. If all the lights are off, there is no power being sent to the Sky Hub. If the power light is white but the internet light is flashing yellow, you might be experiencing problems with your internet connection. If the power button is doing this, your hub is suffering a fault in its charge.

If you are unhappy with your products, with the service from Sky, or with the level of professionalism you have received, then call the Sky Complaints team directly on 0844 249 2653.

Account Helpline

You can check your bill online or through your television to make sure none of the offers on a subscription has come to an end. Otherwise, you might have made a one-off purchase that has boosted your average bill. If you are a Sky Talk customer, this might be because charges have increased. If you cannot access your Sky account online, then you may need some assistance – call the Account Helpline for Sky on 0844 249 2654.

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