Sky customers across Essex and East Sussex were left without telephone and broadband services all of yesterday evening. Essential network maintenance ran overdue and caused people who are paying for Sky Broadband and Sky Talk to be stuck offline. However, as of 3pm this afternoon the blackout has ended. Sky posted a message an hour and a half later to announce that all services would resume as normal.
A statement from Sky, the international company that also offers television services, apologised for any inconvenience. It said: “We are aware that customers in Essex (including: Basildon, Braintree, Chelmsford, Leigh on Sea, Maldon and Southend) were experiencing a loss of their Sky Broadband and Sky Talk services today. We’re pleased to confirm the issue has been resolved. We’re very sorry for any inconvenience caused.”
Sky would not give any more details about which customers were affected by the problems in these areas. However, a statement from Sky Help and Support’s latest news shed some more light on what occurred. It said: “Over-running of essential planned network maintenance is causing a loss of broadband and talk services in Essex (including: Basildon, Braintree, Chelmsford, Leigh on Sea, Maldon and Southend).
“Our engineers have been on-site since early this morning, carrying out investigation work. They’ve recently confirmed that the problem has been isolated and are working hard to resolve the issue.”
Many customers in the area who suffered blackouts took to Twitter to share their annoyance with Sky over the loss of services. These grievances were also shared by local businesses such as Ipswich Computer Services and Your Southend.
Sky Talk is the company’s telephone service that offers various plans depending on how much you wish to use weekend and international calls. Sky broadband also comes with three different packages including lite, unlimited, and fibre unlimited.