0843 596 3134
TalkTalk is a broadband, TV and phone provider based in the United Kingdom. Their service is popular with thousands of customers, but you can contact TalkTalk’s customer service team via our number above if you have any of the problems discussed on this page.
Opening Hours: The TalkTalk customer support line is open 24 hours a day 7 days a week.
Why Might I Call The TalkTalk Contact Number?
- Join the company and begin using its services
- Find out more about what TalkTalk can do for you
- Enquire about keeping your number when you join
- I have gone over my allowance and need advice
- I need troubleshooting advice for a service
- I wish to make a comment or complaint
Questions People Frequently Ask When Calling TalkTalk Customer Service
Here are some of the questions people commonly ask when they ring TalkTalk, as well as their answers:
1. What SIM offers do they have?
TalkTalk offer every type of SIM that can be used in mobile phones – nano, micro and standard. A nano sim measures 12.3 x 8.8 mm is the SIM card of choice for the Apple iPhone 5, Nokia Lumia 1520 and Motorola Moto X. The micro sim measures 15mm x 12 mm and fits inside the Samsung Galaxy S3 and S4 as well as the HTC One. The standard sim measures 25 x 15 mm and is used in most older handsets. Call the TalkTalk helpline to find out which one you need.
2. What phones does a TalkTalk SIM card work in?
TalkTalk support the majority of mobile phones that are available to purchase in the United Kingdom. These include the iPhone, Samsung Galaxy and HTC. Some will be ‘locked’ into networks, but you can call them to unlock the phone and make it available for TalkTalk. SIM Only plans do not, however, support BlackBerry devices. You can call and text on a BlackBerry handset but you will need to acquire a BlackBerry Boost for use data services. Call the TalkTalk contact number for more information about this.
3. Do I have to be a customer to use one of their SIM plans?
Yes. You must be a customer with TalkTalk to use their services. You can sign up to begin.
4. Can I join but keep my old phone number?
Certainly. You can do this by giving the company a ring or by logging into your account via the provider’s official website.
5. I have gone over my monthly allowance. What happens now?
You will be charged for exceeding the plan. Calls will cost between 20 and 35p per minutes, text messages will cost 12p and data will set you back 10p per MB.
Moving Home And Retaining Your Services
Moving home and keeping your TalkTalk telephone, broadband or television services is very easy. You simply have to provide the postcode of your address you will be moving into and the date which you will be relocating. From there, you can choose a suitable date for an engineer to come and set up your new services. You will also have the option to upgrade to a better service or carry on using the ones you currently have. In order to do this online you should have the username and password for your account handy as you will need to provide these via the web page.
TalkTalk’s Apps You Can Download
The telecoms company has developed many of its own mobile and tablet applications related to its services. Here are three of its apps:
This antivirus app is free for Android and is designed to keep your phone safe. It includes a safe browser if the phone is being used by kids, it allows you to block phone numbers easily and the app allows you to remotely lock and wipe the data from your device in the event that it’s lost or stolen.
Watching TV is easier with this app from TalkTalk that allows you to manage your viewing through your smartphone. Available for both iOS and Android you can create a watchlist, set parental controls, or pause live TV all from your phone.
The telecoms provider is offering cheaper international calls, connection from mobile black spots and the chance to avoid using your mobile minutes. It’s doing so by offering a mobile app that allows you to make calls over a wireless network. It’s called Talk2Go and it’s available for iOS and Android.
A Background To TalkTalk
TalkTalk is a telecommunications company that provides a variety of services to customers living in the United Kingdom. They are providers to pay TV, internet access and mobile networks. It was founded as a subsidiary of the Carphone Warehouse but was detached to become a standalone company in 2010. Later that year, they launched the mobile telephone service TalkTalk Mobile. It is now the second biggest quadruple play service after Virgin Media.
The provider are famously the main sponsors of the ITV talent show The X Factor, They have been sponsors since 2008 and extended their agreement in May 2014 for another three years. They also sponsored Big Brother, but refused to lend their name to the TV after a racism controversy broke out between contestants.
Alternative ways to contact TalkTalk
You can contact them by post at TalkTalk, 11 Evesham Street, London, W11 4AR
You can also contact TalkTalk customer services through their website as well as through their social media accounts: