If your phone is faulty, you could return it to Tesco Mobile for a repair. They will ask you do send it via the Post Office and get a proof of postage. Once it has been received, they will send it to an accredited repair site where one of their technicians will inspect your device. They will send it back to you fixed within 7 to 10 days.
Before doing this, however, you should contact the Tesco Mobile Helpline and speak to a professional adviser about the problems you have encountered. There may be a simple solution such as a problem with the network signal or SIM card.
My phone has been lost or stolen – what should I do now?
Call Tesco Mobile as soon as you can. They will be able to block the device and its SIM card so that nobody else can access it. They will then transfer you to a new card, which should arrive at your home within 3-5 days time.
How do I change tariffs?
You can change your Pay As You Go tariff through the Tesco Mobile website. All you have to do is log on, go to the My Tariff section and choose the one you want. Then, click action and confirm to put it into action. If you want to change to a pay monthly tariff, you will have to get on the horn and speak to the company.
Do Tesco Mobile offer deals for existing customers?
Tesco Mobile do offer perks and rewards for current customers. When upgrading your mobile phone online, you may be offered 150 free texts, 250MB of free data, or 500 free minutes on Tesco to sweeten the deal. As well as this, Tesco Mobile offer an anytime upgrade, along with a £20 voucher to put towards a brand new phone. Ring the number above or ask in-store for more details.
Do Tesco Mobile offer discount for staff?
Tesco run a website called “our tesco”, in which staff can find deals and discounts for everything store-wide. Tesco Mobile offer cheap deals and phones on this site, however you must be a member in order to see deals and discounts on their latest phones and contracts.
How can I buy a Tesco Mobile top up voucher?
The easiest way to buy a top-up voucher for your Tesco Mobile phone is to buy one in-store. When you do this, you can also collect clubcard points through the transaction (depending on if you have a clubcard). Once you have a voucher you can call 4444 to top up. You can also pay via phone by calling 4444 and following the instructions for credit or debit payment.
How do I check my Tesco Mobile balance?
You can check your balance easily from your Tesco Mobile phone, simply text 282 for free and you’ll receive your balance to your phone.
Calling Abroad On The Network
Pay monthly customers won’t have calls to countries outside the United Kingdom included in their usual bill. These calls with come at an additional charge and will be charged to your account each time you make them.
To call a mobile or fixed line in any of Tesco Mobile’s 50 most popular countries costs 25p per minute from the United Kingdom. These countries include places like the United States Of America, South Africa, France, Australia, Japan and many more. Costs may differ when you are calling the United Kingdom from one of these countries.
Tesco Mobile Phone Insurance
Customers who acquire a pay monthly phone are able to get insurance for their device to cover things like water damage, malicious damage, accidental damage and loss or theft anywhere in the world.
You will also be able to use Tesco’s Phone Recovery service as an add-on. This will allow you to lock your device or sound a siren if you are afraid it has been lost or stolen. You will also be able to block your device if someone tries to put a different SIM card in it.
Band A insurance has a monthly premium of £4 with an excess fee of £25, Band B insurance has a monthly premium of £6 with an excess fee of £50, Band C has an £8 monthly premium with £75 for the excess fee and Band D has a £12 monthly premium while the excess fee is £85.
You can make a claim to Tesco Mobile by contacting their customer service department the number we have for them above.
More Information About The Company
Tesco Mobile is the United Kingdom’s largest mobile virtual network operator. It has 99% coverage of the United Kingdom – on a par with their rival O2 – and currently serves upwards of 4 million customers. There are lots of different phones that complement a Tesco Mobile deal including the iPhone, HTC One M8, Nokia Lumia 925 and Samsung Galaxy Ace 3. Customers can also earn Collect Clubcard points by using the mobile network.
Tesco Mobile is a part of the supermarket chain. This is a multinational retailer that is the second largest in the world in terms of revenues. It has been in existence since 1919. There are over 2500 different locations based around the country from city centres to village high streets. Aside from selling items like food, drink and electrical items, Tesco have a variety of other services they provide their customers. There is Tesco Bank, Tesco Insurance and their video-on-demand player Blinkbox where you can watch the latest television shows and movies.
Alternative Ways Of Contacting Tesco
As well as calling them on 0844 826 0544 you will be able to send a comment to them on Facebook or Tweet them. You can also write to the Tesco customer service centre at Baird Avenue, Dundee, DD1 9NF.