Virgin Media Contact Number

0844 826 0291

Phone the Virgin Media contact number on 0844 826 0291 where they can discuss your current account with them if you’d like to set up a new one or cancel your current subscription.

Virgin Media Contact Numbers

Department
Phone Number
Opening Times
 Customer service 0844 826 0291 8am till 10pm, 7 days a week
 Account and Billing 0843 557 4982 8am till 10pm, 7 days a week
 Broadband 0843 557 3761  8am till 10pm, 7 days a week
 TV 0843 557 4575  8am till 10pm, 7 days a week
 Mobile and Phone 0843 557 3865  8am till 10pm, 7 days a week
 Virgin Media Business 0843 557 4582  8am till 10pm, 7 days a week
 Joining and Upgrading 0843 557 3865  8am till 10pm, 7 days a week
 Moving Home 0843 658 0676  8am till 10pm, 7 days a week

Customer service

Phone the Virgin Media customer service line on the number 0844 826 0291. You can phone this number to check the status of the service you currently receive from Virgin Media and check whether there any issues with your broadband, TV or Mobile connection.

When you phone this number you will need to provide information about your customer account, such as the account holder, the password for the account to gain access to details about your account.

Account and Billing

Contact the account and billing department for Virgin Media on the number 0843 557 4982 to speak to them about your contract with Virgin Media, price changes and your bill.

If you need assistance understanding your bill you can phone this number to find out what the fees and charges are for. You can also use this number if you would like to dispute a charge that has been added to your bill.

To make a payment for your bill you can phone this number to get this done, you can also use this number to set up a direct debit to pay your Virgin Media bill if you so wish.

Price changes can occur, so if you’d like to find out when these are coming into effect and whether or not they will be applicable to you, you can phone the number above to get details.

Broadband

Speak to the Virgin Media team regarding broadband on the number 0843 557 3761 where they can assist you in finding out if there are any service faults in your area.

If you have a slow broadband speed you can phone this number to determine why this is happening and what you can do to help boost it.

Looking to keep you and your family safe whilst online? Then phone this number to find out the best ways you can do this.

TV

Contact the TV customer service advisors on the number 0843 557 4575 where they can assist you with queries you have regarding your Virgin Media TV. If you need any help with your box you can phone this number where they can provide you with a step by step guide on what to do.

If you are having problems with your picture or sound, or there are error codes on your screen you can phone this number to get this fixed.

If you find there are channels missing from your Virgin Media TV you can phone this number to find out why and whether or not your plan includes them.

Parental controls can also be implemented on your Virgin TV and you can easily get this set up when you phone the number above.

Phone and Mobile

Speak to the phone and mobile team members of Virgin Media when you phone the number 0843 557 3865. When you phone this number you can report a lost or stolen phone and find out what you can do next. You can also phone this number if you’re looking to upgrade your mobile plan, and find out what deals are on offer to you.

If you would like help with your phone service you can phone this number above, get in touch if there is no dial tone or noise on the line. If you would like to report nuisance calls you can phone this number to find out how you can get them blocked.

Business

If you have a business account with Virgin Media you can speak to the dedicated team members for assistance on the number 0843 557 4582. When you phone this number they can help with problems you might be having with your Business account, they can also help if you’re looking to upgrade or make changes to your account if you need them.

Joining and Upgrading

Phone the number 0843 557 3865 to speak to the Virgin Media team about joining and getting their TV, broadband or phone installed in your home. When you phone you will have to provide your address to ensure that there are cables installed in that area, if not the team can provide details on whether or not there are to be any installed in the future, giving you an indication of when you can get it in your home.

If you would like to upgrade your mobile, broadband, TV or phone package you can also use the number above to discuss the deals and offers available to you.

Moving home

If you’re moving home and would like to continue with your Virgin Media subscription you can phone the number 0843 658 0676 to get this set up. When you phone this number you will need to provide details to access your account and then you’ll need to provide your new address so that they can check to find out whether there is Virgin available in that area.

If you are new to Virgin and would like to find out if there are cables in that area you can phone the number above provide the address and see whether you can get Virgin Media installed in your new home.

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