Virgin Mobile Customer Service Contact Number

0843 658 0676

Virgin Mobile is mobile virtual network operator (MVNO) that is part of the Virgin Media family. Its branded wireless communication services are currently available in eleven countries including the UK, US, Australia, France and South Africa. Virgin Mobile UK was launched in 1999 and has contracts to use the existing network of leading network Everything Everywhere (more commonly known as EE). This way, they are able to guarantee 99% coverage. It also offers free voicemail and unlimited calls, texts and data on many of its tariffs. The Virgin Mobile customer service number is listed above in case you ever need to get in touch about a service or product. You can get in touch with Virgin Mobile by calling 0843 658 0676.

Virgin Media Contact Numbers:

Department Contact Number Opening Hours
Customer Services 0843 658 0676 Monday to Friday
8am to 6pm
Head Office 0843 658 0676 Monday to Friday
8am to 6pm
Complaints 0843 658 0676 Monday to Friday
8am to 6pm

Customer Services – 0843 658 0676

You can get in touch with the customer services department by calling 0843 658 0676 and you can contact them if you would like to upgrade your mobile, you need some assistance paying your monthly bills, you need to set up a direct debit, you need to change your direct debit details, you need to report you phone as lost or stolen, you would like to switch tariff or change your payment plan, you want to complain about your network coverage, you are having some technical issues with your phone and you would like to get some assistance with it or you have some inquires about phone models or contract deals. Virgin Mobile makes it easy for its customers to switch over to its network in just a day. First, simply choose your preferred mobile handset from their range either online or in-store. Call your current provider and ask them for your unique PAC code. You will need this code if you wish to hold on to your current phone number when you switch to their network. PAC codes are only valid for 30 days. If you wish to keep your current handset when you switch, you’ll need to have your phone unlocked. This may involve paying your current provider an unlocking fee. When you put your new SIM into your phone, simply switch it on and enter your unlock code. You phone will now be unlocked and ready to use. Pay As You You Go customers can upgrade their handset at any time; Pay Monthly customers can upgrade when they reach the end of their current contract. You can inquire about this by calling the customer services department.


Head Office – 0843 658 0676

There are many reasons you can get in touch with the Virgin Mobile head office such as wanting to inquire about working for Virgin Mobile or you want to inquire about the business, just call 0843 658 0676. Another reason for calling the head office is having your phone lost or stolen which can cause a number of problems. Not only are you missing your device but anyone who gets their hands on it could access your most sensitive details. If you have banking apps on your phone, credit card details saved on websites from mobile shopping or emails with valuable information they could all end up in the wrong hands. It’s important you take immediate steps if this has occurred. You should get in touch with Virgin Media head office immediately. It’s also important to report a crime to the police within 24 hours and keep your crime reference number handy. When you get in touch they will be able to block your phone so anyone who tries to access it, in the event that it has been stolen, will be unable to get any of the information stored on your device. If it has only been lost the business will also be able to unblock the device when you contact the Virgin mobile customer service number if you find it.

Complaints – 0843 658 0676

You can make a complaint about Virgin Mobile by calling 0843 658 0676. You will need to state what the problem is, for example, you would like to complain about phone signal or how you have been treated by a member of Virgin staff. Then you will need to provide any evidence you have such as photographs, emails or screenshots of the communication. They will take down your account details and your contact information and they will get back to you regarding the progress of your complaint. If you are unhappy with how the complaint has been dealt with please get in touch with the head office team to discuss this.

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